FAQ

CARE

Washing Instructions Hand Wash or Delicate Cycle Machine Wash Cold. Air Dry Flat. Iron if needed.

RETURNS

Because we are such a small business, we unfortunately do not accept returns. We have very specific sizing charts included on every listing and we highly recommend measuring your dog's neck before placing an order. If an issue has occurred with your order, please reach out to us at hello@buffalodapperpaws.com and we will do everything we can to correct the problem!

 

EXCHANGES

All exchanges must be done within the 48 hours after your package was delivered. Product cannot be worn or damaged. You will be responsible for all shipping fees.

I ENTERED A WRONG SHIPPING ADDRESS!

If the address you entered at checkout is incorrect, please email us ASAP at hello@buffalodapperpaws.com If you package has not shipped, we can still change your address.

If your package has already shipped, it will most likely be returned to sender, therefore you are responsible to pay for shipping back to the correct address.

WHAT IF MY ORDER DIDN'T ARRIVE?

Buffalo Dapper Paws is not liable for lost or stolen packages. Once your package leaves our hands, it is out of our control. If the postal service loses your package please file a claim at this link